Complaints

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address: The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8RB

Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tel no: 0800 0234 567

Home Equity Release is an appointed representative of Cornerstone Finance Group Ltd which is authorised and regulated by the Financial Conduct Authority.

Cornerstone Finance Group Ltd is registered in England & Wales. No. 08458702.

Registered Office: Unit E Copse Walk, Pontprennau, Cardiff, Wales, CF23 8RB.

Cornerstone Finance Group Ltd (FCA No. 767202)

Home Equity Release Limited is registered in England and Wales No. 15250542

Registered office address: Quest House, Fortran Road, St Mellons, Business Park, Cardiff, CF3 0EY.

Home Equity Release Ltd (FCA No. 1013614)

Telephone : 0800 6800 072

The Financial Conduct Authority does not regulate taxation and trust advice

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