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Complaints process

Complaints

If you wish to register a complaint, please contact us in writing or by telephone using the details below.

Contact us first

Register your complaint with Cornerstone Finance Group Ltd.

Our Complaints Officer will review your concerns and work with you to try to resolve the matter.

Write to
The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff, CF23 8RB
Telephone02921 660 550
If the complaint remains unresolved

You may be able to contact the Financial Ombudsman Service.

If we cannot settle your complaint, or you have not received a final response within eight weeks, you may be entitled to refer it to the Financial Ombudsman Service. Time limits apply; check the Ombudsman's guidance.

How to complain to the Financial Ombudsman Service

Write to
The Financial Ombudsman Service
Exchange Tower
London, E14 9SR
Telephone0800 023 4567

Please include enough information for the relevant team to identify you and understand the nature of your complaint.

0800 680 0072 Call free 0800 680 0072